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SERVICES - TERMS AND CONDITIONS OF MEMBERSHIP
Terms OF AGREEMENT - WARRANTY on new and used vehicles

A. Vehicles to a maximum of 60 months and maximum 120,000 Km

1. Object of the warranty
All mechanical, electrical and electronic components, including the working
hours stipulated by the manufacturer, for the passenger car or off-road vehicle
described in the sales agreement with a maximum weight of 3.5 tons, insofar as it
does not appear on the list of exclusions stated in point 2 below.

2. Exclusions

a. All maintenance work, products and components which are stipulated at regular intervals by the manufacturer including adjustments, alignments and wheel balancing;
b. Components susceptible to wear such as: shock absorbers, windscreen wiper blade rubbers, batteries, brake lining, brake disks, brake drums and friction materials, spark (*) and heating plugs (*);
c. (*) Spark and heating plugs are only covered by the guarantee if their
replacement results from a fault covered by the warranty;
d. Gaskets, O-rings and sealing rings are excluded, with the exception of the cylinder head gasket;
e. Damage due to poor, incorrect or contaminated fuel;
f. The exhaust, exhaust suspension, exhaust fume collector and exhaust
system silencer, the catalytic converter with the exception of the lambda sensor;
g. All frame and bodywork components, damage to paint, rims, hinges, caps, windows, mirrors, luggage carriers, inner and outer lighting, covers, cushions, interior coverings, extinguishers, first-aid box, on-board tools and the warning triangle and accessories;
h. General cabling: brake cabling, flexible cabling, water hoses, rubber and plastic hoses, hydraulic tubes for liquid and air tubes, shock absorbing and suspension rubbers;
i. The telephone installation and electronic equipment, including alarm and anti-theft systems, GPS or navigation systems;
j. Optional equipment not approved by the manufacturer;
k. Folding hood mechanism and vinyl roof covering;
l. Air and water leaks, wind noise, whistles and rattling;
m. Costs for test, measurement and adjustment work, insofar as it is not
connected to a claim eligible for the warranty;
n. Distribution belts and consequential damage, insofar as the manufacturer’s recommendations concerning periodic replacement were not follower (with a tolerance of maximum 1,000 kilometers).


B. Vehicles >60 months and max. 96 months with max. 180,000 Km

1. Object of the warranty

The following components are covered:

a. The engine and all its internal components;
b. The cooling system;
c. The turbocharger;
d. The fuel system;
e. Engine management (electronic components to control the engine);
f. The electrical and electronic system;
g. Manual gearbox with clutch;
h. Automatic gearbox with couple converter;
i. Continuous variable transmissions;
j. Differential, slip differential, drive shaft and drive axles;
k. Wheel bearings, suspension;
l. Steering unit including power steering and sensors;
m. Brake system, ABS, ESP and their sensors.
n. Heating and air conditioning;
o. Casings are covered for consequential damage;
p. Operating materials if required for repairs under guarantee;
q. Working hours according to the manufacturer’s guidelines.

2. Exclusions

a. Alarm and immobilization system;
b. Central locking and remote controls;
c. Friction materials, disk brakes and brake drums;
d. Damage due to poor, incorrect or contaminated fuel
e. Blocked radiators, hoses and leads;
f. Radio and sound system, on-board computer (dashboard information) tele phone installation and electronic equipment, including alarm and anti-theft systems, GPS or navigation systems;
g. External temperature meter;
h. Electrically operated windows, mirrors and antennae;
i. Electrically operated roofs (sliding, strip and folding roof).


C. General guarantee exclusions

Regardless of other causes which could influence the claim, no warranty will be
granted for damage:

a. Caused by an accident, i.e. a sudden act of violence coming from an
external source;
b. Caused by willful or malicious actions, stealing, especially theft, use by unauthorized persons, robbery and embezzlement, due to direct violence, storms, hail, lightning, earthquakes, flooding, fire or an explosion;
c. Caused by the effects of war of whatsoever kind, civil war, domestic unrest, strikes, lock-outs, seizure or any other source of force majeure or due to a nuclear energy accident;
d. Arising where a third party acts or has acted as a manufacturer or supplier because of a repairs assignment or a different warranty agreement;
e. Arising from participation in organized speed trials or associated test drives;
f. Arising from the fact that car is exposed to higher axle or trailer loads than those established and permitted by the manufacturer;
g. Arising from the use of unsuitable lubricants and fuels;
h. Arising from an alteration / modification of the original car construction, e.g. turning or due to the installation of non-original components or accessories which are not recognized by the manufacturer;
i. Caused by a component which the warranty holder or beneficiary knows that it required urgent repair, unless it can be demonstrated that the damage is unrelated to the need for repair or that the component was repaired temporarily at least at the time of the claim with approval from the supplier;
j. To cars which were used for professional passenger transport or were hired professionally (for payment) to different people during the warranty period at least temporarily.

Moreover there is no cover in the warranty for:

a. Damage caused due to a failure to carry out maintenance stipulated or
recommended by the manufacturer;
b. Damage caused through delayed reporting of the claim and the vehicle not being handed in for repairs;
c. Damage due to failure to respect the manufacturer’s instructions included in the vehicle’s used instructions;
d. Wear sensitive components such as: shock absorbers, windscreen wiper blade rubbers, batteries, brake lining, brake disks, brake drums and friction materials, spark (*) and heating plugs (*) – see section 2, subsection “c”


D. Territorial Validity

The warranty applies to the following European countries:
Andorra, Austria, Belgium, Bulgaria, the Czech Republic, Denmark, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein,
Luxembourg, Spain, Poland, Cyprus, Baltic States, Malta, Monaco, the
Netherlands, Norway, Portugal, Sweden, Switzerland, the UK.


E. Beginning and duration of the warranty

The warranty is valid for one or two years depending on what is stated in the
warranty certificate. The warranty starts on the date set out in the warranty certificate
for the sold vehicle.

The warranty cover terminates with the expiry of the agreed warranty period,
without any notice being required of this. The warranty cover is not affected by putting the vehicle off the road provided that the vehicle is not sold.


F. Scope of the warranty

a. The warranty applies to damage caused to components as stated in A point
1 and B point 1. The payment of labour costs is calculated on the basis of the
working hours indices defined by the manufacturer.

b. The following are not covered by the warranty:

costs for test, measurement and adjustment work, insofar as it is
unrelated to the damage eligible for warranty cover;
costs for consequential loss, insofar as this is not covered by the
conditions stated in A point 1 and B point 1;
costs for air freight.

c. If repairs to and inspections of the vehicle covered by the warranty are
carried out simultaneously with other repairs and inspections, the duration of
the repairs carried out under warranty will be determined on the basis of the
working hours applied by the manufacturer;

d. In the event of the repairs under warranty the costs of these will be limited to
the market value of the vehicle on the date the claim is reported.

e. The maximum repair costs are limited to the standard replacement costs by
a new spare part, including removal and fitting costs.

The material costs are reimbursed according to the scale below, based on the
kilometer count for the vehicle concerned at the time of the claim, with 100% taken
as the standard new price for a component.

up to 120,000km - 100%
up to 140,000km - 80%
up to 160,000km - 60%
over 160,000km - 40%


G. Conditions for allocation of services under the warranty

a. After the identification of a claim covered by the warranty the
beneficiary/claimant must contact the customer/vendor immediately, if
necessary by telephone, to report this claim.

If the repairs have been carried out by a repairs garage other than the
customer/vendor, or by a repairs garage designated by the customer/vendor,
the scale and costs of the required repairs must be agreed with the customer/vendor of the vehicle. In this case, the beneficiary/claimant shall ensure that he is given the invoice which he is to pay without delay. This invoice must be sent immediately to the customer/vendor, which will settle the expenditure after an internal verification.

b. The beneficiary/claimant must entrust the replaced components to the repairs
garage for one month to allow the possibility of an expert evaluation. The
repairs garage is only bound to give these components back to the claimant
if he has explicitly requested this in the repairs contract.

c. The beneficiary/claimant of the warranty must:

present the warranty certificate and car maintenance booklet in the
event of a claim;
refrain from altering the kilometer or interfering with it in any
other way;
report a defect in or the replacement of the kilometer meter, with a
statement of the kilometer reading at the time, without delay’
demonstrate that the maintenance work specified by the
customer/vendor and manufacturer have been carried out during the
warranty period by the vendor or with its approval by another repairs
garage and prove this with the original invoices.


H. WARRANTY FORM

The warranty fee is one-off and indivisible.

I. EXPIRY

All claims relating to the warranty incident expire 12 months after the occurrence
of a claim covered by the warranty, although at latest 24 months after the
vehicle has been delivered to the purchaser.

 
 
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