| Terms OF AGREEMENT
- WARRANTY on new and used vehicles
A. Vehicles to
a maximum of 60 months and maximum 120,000 Km
1. Object of the warranty
All mechanical, electrical and electronic components,
including the working
hours stipulated by the manufacturer, for the passenger
car or off-road vehicle
described in the sales agreement with a maximum weight
of 3.5 tons, insofar as it
does not appear on the list of exclusions stated in point
2 below.
2. Exclusions
a. All maintenance work, products
and components which are stipulated at
regular intervals by the manufacturer including
adjustments, alignments and wheel balancing;
b. Components susceptible to wear such as: shock
absorbers, windscreen wiper blade rubbers, batteries,
brake lining, brake disks,
brake drums and
friction materials, spark (*) and heating plugs
(*);
c. (*) Spark and heating plugs are only covered by the
guarantee if their
replacement results from a fault covered by the warranty;
d. Gaskets, O-rings and sealing rings are excluded,
with the exception of the
cylinder head gasket;
e. Damage due to poor, incorrect or contaminated fuel;
f. The exhaust, exhaust suspension, exhaust fume collector
and exhaust
system silencer, the catalytic converter with
the exception of the lambda sensor;
g. All frame and bodywork components, damage
to paint, rims, hinges, caps,
windows, mirrors, luggage carriers, inner and
outer lighting, covers,
cushions, interior coverings, extinguishers,
first-aid box, on-board tools and
the warning triangle and accessories;
h. General cabling: brake cabling, flexible cabling,
water hoses, rubber and
plastic hoses, hydraulic tubes for liquid and
air tubes, shock absorbing and
suspension rubbers;
i. The telephone installation and electronic
equipment, including alarm and
anti-theft systems, GPS or navigation systems;
j. Optional equipment not approved by the manufacturer;
k. Folding hood mechanism and vinyl roof covering;
l. Air and water leaks, wind noise, whistles and rattling;
m. Costs for test, measurement and adjustment work, insofar
as it is not
connected to a claim eligible for the warranty;
n. Distribution belts and consequential damage,
insofar as the manufacturer’s
recommendations concerning periodic replacement
were not follower (with a
tolerance of maximum 1,000 kilometers).
B. Vehicles >60 months and max. 96 months with max.
180,000 Km
1. Object
of the warranty
The following components are covered:
a. The engine and
all its internal components;
b. The cooling system;
c. The turbocharger;
d. The fuel system;
e. Engine management (electronic components to control
the engine);
f. The electrical and electronic system;
g. Manual gearbox with clutch;
h. Automatic gearbox with couple converter;
i. Continuous variable transmissions;
j. Differential, slip differential, drive shaft and
drive axles;
k. Wheel bearings, suspension;
l. Steering unit including power steering and sensors;
m. Brake system, ABS, ESP and their sensors.
n. Heating and air conditioning;
o. Casings are covered for consequential damage;
p. Operating materials if required for repairs
under guarantee;
q. Working hours according to
the manufacturer’s
guidelines.
2. Exclusions
a. Alarm and immobilization system;
b. Central locking and remote controls;
c. Friction materials, disk brakes and brake drums;
d. Damage due to poor, incorrect or contaminated
fuel
e. Blocked radiators, hoses and leads;
f. Radio and sound system,
on-board computer (dashboard information)
tele
phone installation and electronic equipment,
including alarm and anti-theft
systems, GPS or navigation systems;
g. External temperature meter;
h. Electrically operated windows, mirrors and
antennae;
i. Electrically operated roofs (sliding, strip
and folding roof).
C. General guarantee exclusions
Regardless of other causes which
could influence the claim, no warranty will be
granted for damage:
a. Caused by an accident, i.e.
a sudden act of violence coming from an
external source;
b. Caused by willful or malicious
actions, stealing, especially theft, use by
unauthorized persons, robbery and embezzlement,
due to direct violence,
storms, hail, lightning, earthquakes, flooding,
fire or an explosion;
c. Caused by the effects of war
of whatsoever kind, civil war, domestic unrest,
strikes, lock-outs, seizure or any other source
of
force majeure or due to a
nuclear energy accident;
d. Arising where a third party
acts or has acted as a manufacturer or supplier
because of a repairs assignment or a different
warranty
agreement;
e. Arising from participation in organized speed trials
or associated test drives;
f. Arising from the fact that
car is exposed to higher axle or trailer loads
than
those established and permitted by the manufacturer;
g. Arising from the use of unsuitable lubricants and
fuels;
h. Arising from an alteration
/ modification of the original car construction,
e.g.
turning or due to the installation of non-original
components or accessories
which are not recognized by the manufacturer;
i. Caused by a component which
the warranty holder or beneficiary knows that
it required urgent repair, unless it can be demonstrated
that the damage is
unrelated to the need for repair or that the component
was repaired
temporarily at least at the time of the claim with
approval from the supplier;
j. To cars which were used for
professional passenger transport or were hired
professionally (for payment) to different people
during the warranty period at
least temporarily.
Moreover there is no cover in the
warranty for:
a. Damage caused due to a failure
to carry out maintenance stipulated or
recommended by the manufacturer;
b. Damage caused through delayed
reporting of the claim and the vehicle not
being handed in for repairs;
c. Damage due to failure to respect the manufacturer’s
instructions included in
the vehicle’s used instructions;
d. Wear sensitive components
such as: shock absorbers, windscreen wiper
blade rubbers, batteries, brake lining, brake
disks, brake drums and friction
materials, spark (*) and heating plugs (*) – see
section 2, subsection “c”
D. Territorial
Validity
The warranty applies to the following
European countries:
Andorra, Austria, Belgium, Bulgaria, the Czech Republic,
Denmark, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Liechtenstein,
Luxembourg, Spain, Poland, Cyprus, Baltic States, Malta,
Monaco, the
Netherlands, Norway, Portugal, Sweden, Switzerland, the
UK.
E.
Beginning and duration of the warranty
The warranty
is valid for one or two years depending on what is stated
in the
warranty certificate. The warranty starts on the date
set out in the warranty certificate
for the sold vehicle.
The warranty cover terminates with the expiry of the
agreed warranty period,
without any notice being required of this. The warranty
cover is not affected by putting the vehicle off the
road provided that the vehicle is not sold.
F. Scope of the warranty
a. The warranty applies to damage
caused to components as stated in A point
1 and B point 1. The payment of labour costs is calculated
on the basis of the
working hours indices defined by the manufacturer.
b. The following are not covered by
the warranty:
• costs for test, measurement and
adjustment work, insofar as it is
unrelated to the damage eligible for warranty cover;
• costs for consequential loss, insofar as this is
not covered by the
conditions stated in A point 1 and B point 1;
•costs for air freight.
c. If repairs to and
inspections of the vehicle covered by the warranty
are
carried out simultaneously with other repairs
and inspections, the duration of
the repairs carried out under warranty will
be determined on the basis of the
working hours applied by the manufacturer;
d. In the event of the repairs under warranty
the costs of these will be limited to
the market value of the vehicle on the date
the claim is reported.
e. The maximum repair costs are limited to
the standard replacement costs by
a new spare part, including removal and fitting
costs.
The material costs are reimbursed according
to the scale below, based on the
kilometer count for the vehicle concerned at
the time of the claim, with 100% taken
as the standard new price for a component.
up to 120,000km - 100%
up to 140,000km - 80%
up to 160,000km - 60%
over 160,000km - 40%
G.
Conditions for allocation of services under the warranty
a. After the
identification of a claim covered by the warranty the
beneficiary/claimant must contact the customer/vendor
immediately, if
necessary by telephone, to report this claim.
If the repairs have been carried out by a repairs garage
other than the
customer/vendor, or by a repairs garage designated by
the customer/vendor,
the scale and costs of the required repairs must be agreed
with the
customer/vendor of the vehicle. In this case, the beneficiary/claimant
shall ensure that he is given the invoice which he is
to pay without delay. This
invoice must be sent immediately to the customer/vendor,
which will settle the
expenditure after an internal verification.
b. The beneficiary/claimant
must entrust the replaced components to the repairs
garage for one month to allow the possibility of an expert
evaluation. The
repairs garage is only bound to give these components
back to the claimant
if he has explicitly requested this in the repairs contract.
c. The beneficiary/claimant
of the warranty must:
• present the warranty certificate
and car maintenance booklet in the
event of a claim;
• refrain from altering the kilometer or interfering
with it in any
other way;
• report a defect in or the replacement of the kilometer
meter, with a
statement of the kilometer reading at the time, without
delay’
• demonstrate that the maintenance work specified by
the
customer/vendor and manufacturer have been carried out
during the
warranty period by the vendor or with its approval by
another repairs
garage and prove this with the original invoices.
H.
WARRANTY FORM
The warranty
fee is one-off and indivisible.
I. EXPIRY
All claims
relating to the warranty incident expire 12 months after
the occurrence
of a claim covered by the warranty, although at latest
24 months after the
vehicle has been delivered to the purchaser.
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